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Subscription Agreement

Battery Remote monitoring subscription  |  Provider: MISMOtech – Minos Eigenheer  |  Last updated: 10 July 2026

This Subscription Agreement (the "Agreement") governs the Battery Remote monitoring subscription (the "Subscription") provided by MISMOtech – Minos Eigenheer ("we", "us", or "our"), the Netherlands. It supplements our Terms of Service and Privacy Policy, which continue to apply in full. If there is a conflict between this Agreement and the Terms of Service specifically about the Subscription, this Agreement prevails.

By starting a subscription — whether by buying a tracker that bundles it or by taking out a standalone subscription — you agree to this Agreement.

1. What the Subscription Provides

The Subscription keeps a device connected and monitored. For each active subscription slot it covers one physical tracker device and provides:

  • Cellular connectivity (SIM data) for the device.
  • Live and historical telemetry — battery, charge, location and related data — in the Battery Remote app.
  • Storage of device logs for 90 days and delivery of push notifications and alerts.

The Subscription is a service, not a physical product. It requires a compatible device and depends on third-party networks (cellular, Particle Cloud, Google Firebase); see our Terms of Service for the applicable disclaimers.

2. Price and VAT

  • The Subscription is €79 per device, per year, including VAT.
  • VAT is calculated and shown at checkout based on your billing country (handled by Stripe Tax).
  • One subscription per account covers all your devices; the billed quantity equals the number of your active devices.

3. Free Trial

  • Buying a tracker includes a 30-day free trial. The trial starts when you add your first device to your account. Your first charge occurs at the end of the trial, unless you cancel before it ends.
  • A standalone subscription (for hardware you already own) starts and is charged immediately, with no trial.
  • The trial is offered once per customer. If you have subscribed before, no new trial applies.
  • A valid payment method is required before the trial can begin.

4. Automatic Annual Renewal

The Subscription is billed annually and renews automatically each year on its renewal date until you cancel. By subscribing you authorise us, via our payment processor Stripe, to charge your saved payment method for each renewal. We send a reminder before the annual renewal and, for trials, before the trial ends. You can view invoices and receipts, which are sent to you by Stripe.

5. Adding and Removing Devices

  • Adding a device mid-term increases your billed quantity and is charged pro-rata for the remaining part of the current annual period, taken immediately from your saved payment method. (During a trial, no immediate charge applies; the post-trial invoice covers all devices.)
  • Removing a device mid-term does not generate a refund or credit. That device remains billed to the end of the current period, and the billed quantity is reduced at the next renewal.
  • Device replacement: if you remove a device and add a replacement within the same period without increasing your total active device count, no additional charge applies — the replacement fills the existing slot.

6. Cancellation

You can cancel at any time through the customer portal (Stripe Billing Portal), reachable from the app and from your account on the Site. On cancellation:

  • The Subscription remains active until the end of the period you have already paid for.
  • No partial refunds are given for the remaining period.
  • At the end of the period the Subscription ends and the related devices are deactivated (see Section 7).

7. Non-Payment and Deactivation (Quarantine)

⚠ Important: If a renewal payment fails, or the Subscription lapses or is cancelled, the associated devices are placed in quarantine. While a device is quarantined, we stop collecting and logging its data, alerts and notifications are not delivered, and the device is locked in the app.

We attempt to collect a failed payment several times and notify you so you can update your payment method. Once payment succeeds — or a lapsed subscription is reactivated — your devices are automatically restored. Data generated while a device was quarantined is not recovered.

8. Data and Log Retention

Device telemetry logs are retained for 90 days and then automatically deleted. Quarantine pauses new logging as described in Section 7. Our handling of your personal data is described in the Privacy Policy.

9. Shared Users

Only the device owner needs a subscription. Users the owner grants access to (viewer, editor or admin roles) use the device for free. If the owner's subscription lapses, shared access is suspended together with the device until the subscription is active again.

10. Right of Withdrawal (EU Consumers)

If you are a consumer in the EU and you expressly request that the Subscription (a service) begins during the statutory 14-day withdrawal period — which is the case when you activate a device or start a standalone subscription — then:

  • You may still withdraw within 14 days, but you may owe a proportionate amount for the service already provided up to the moment you withdraw; and
  • Your right of withdrawal ends once the service has been fully performed with your prior consent.

The right of withdrawal for physical hardware is covered separately in our Terms of Service.

11. Availability and Disclaimers

We aim to keep the service available but do not guarantee uninterrupted availability; it depends on cellular coverage and third-party providers. The service is provided "as is" and "as available". Our safety disclaimer and limitation of liability in the Terms of Service apply to the Subscription. To the extent permitted by law, our liability arising from the Subscription is limited to the amount paid for the relevant subscription period.

12. Changes to Price or Terms

We may change the Subscription price or this Agreement. Any change to the recurring price or to material terms will be communicated to you in advance and will take effect from your next renewal, so that you can cancel before it applies if you do not agree. Continued use after a change takes effect constitutes acceptance.

13. Governing Law

This Agreement is governed by the laws of the Netherlands, without prejudice to mandatory consumer-protection rights you have in your country of residence. The dispute-resolution provisions of our Terms of Service apply.

14. Contact

For questions about your Subscription, contact:
MISMOtech – Minos Eigenheer
the Netherlands
KvK: 89884817  |  BTW/VAT: NL004768272B74
[email protected]